Shipping Policy
Ayuquo Herbals has an objective to provide highest level of Distributor satisfaction. We ensure that the Distributor experience post purchase is smooth, seamless and delightful w.r.t. the quality and speed of delivery. We also keep our Distributor appraised about various stages of the order placed: Order Processing, Dispatch & Delivery.
What are the shipping charges on products?**
- • First order with registration – Free Delivery (30 PV or more)
- • All individual and team orders above Rs.2500/- (D.P) – Free Delivery
- • All subsequent orders - Rs.65/- Courier Charges (All Over India)
- • Additional courier charge applicable on selected pin codes (if they are belonging to ODA location)
- • Courier charges are non-refundable.
Shipment Processing Time
- • All orders are processed within 3–5 business days.
- • The stipulated delivery time of the orders is 7 to 10 days.
- • Orders are not shipped or delivered on weekends or public holidays.
- • During high demand periods, processing times may be extended. We will notify you via email if there is a significant delay.
If in case the delivery period exceeds the stipulated time, either due to mishap or unforeseen circumstances, the Distributor is notified regarding the same. If the Distributor wants to accept the delivery, the order is delivered and if the Distributor wants the order to be cancelled, the refund is made directly to the Distributor’s bank account using the same mode the payment was received and the goods are taken back by the company.
Shipment Confirmation & Order Tracking
- • Once your order is shipped, you will receive a shipment confirmation email with tracking information.
- • You can track your order status using the provided tracking number.
The Distributors are advised that if the packaging is tampered with or damaged at the time of accepting delivery of the goods, they should refuse to take delivery of the package and immediately call at +91 88514 82636 or write an e-mail to info@ayuquo.com mentioning the order reference number. We shall make our best efforts to ensure that a replacement delivery is sent to the Distributor at the earliest.
